I didn’t get my activation email
If you didn’t receive an activation email, you can follow the below mentioned steps: The email is still on the way. Sometimes due to internet traffic or network issues, email delivery can take some time. It depends on the internet traffic and the reception of the ISP. During holidays and peak sending times, it is possible to witness this delay. Check your spam, junk or bulk email file There are
What is the Password Policies page?
The Password Policies page contains admin policy tools for security. On this page, an admin can: Set an expiration length for passwords. Users will have to enter new passwords based on the duration you’ve set here. Stop users from reusing past-used passwords. By doing this, the CRM will know the last few passwords your users have used and prevent them from using or rotating them. Require longer passwords. The minimum length is
How do I unlock a locked user?
Users who have entered a bad password may find themselves locked out of the CRM. The number of failed attempts allowed and the lockout duration is determined by an admin in Password Policies. In all cases, the admin can unlock a user at anytime on the user dashboard. Locked users will have a red LOCKED tag on their name Locked users will display an UNLOCK button in the user dropdown To
How can I expire all of the users passwords at once?
In case you believe there’s a widespread security or password issue with your company, it would be best to force expire all the user passwords. This will require all users to change their passwords at their next login. From the Expire All Passwords page, click the YES button. Confirm the action on the popup. You’ll see a confirmation and time stamp of the password reset on the page.
What do I do if I’ve forgotten my password?
From the login screen, click the FORGOT MY PASSWORD option. The Reset Password page will appear. Type in your username. If you don’t know your username, it’s most likely your email address. Click the on the Continue option. A message will appear that lets you know it’s time to check your email. It should arrive within 5 minutes or less. If you don’t see it, please check your spam